Terms of Service

Last updated: September 17, 2026

1. Agreement to Terms

By accessing and using Pocket POS website, mobile applications, and services (collectively, "Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to any part of these Terms, you may not use our Services.

We reserve the right to modify these Terms at any time. Changes become effective immediately upon posting. Your continued use of our Services after modifications constitutes acceptance of the updated Terms.

2. Definitions

• "Company," "we," "us," "our": Pocket POS and its subsidiaries
• "Services": All products, services, websites, applications, and features provided by Pocket POS
• "User," "you," "your": Any person or entity accessing or using our Services
• "Store Data": Information you input into Pocket POS including products, customers, transactions, and inventory
• "Business Data": Your business information, contact details, billing information, and account preferences

3. Eligibility

• You must be at least 18 years old or the legal age of majority in your jurisdiction
• You must be authorized to enter into binding agreements on behalf of your business
• You are not a person or entity restricted from using our Services by applicable law
• You comply with all local, state, national, and international laws and regulations

4. Account Creation and Responsibility

4.1 Account Registration

To use our Services, you must create an account with accurate, complete, and current information. You are responsible for:

• Maintaining the confidentiality of your password and account credentials
• All activity that occurs under your account
• Promptly notifying us of unauthorized access
• Updating your account information to remain accurate

4.2 Account Security

You are solely responsible for securing your account. We are not liable for unauthorized access due to weak passwords, phishing, or negligent password management. Enable two-factor authentication for enhanced security.

5. Payment Terms

5.1 Subscription and Billing

• Our Services are offered on a subscription basis with various pricing plans
• You authorize us to charge your payment method on the date payment is due
• Billing occurs on a monthly or annual basis as selected during registration
• All prices are in Indian Rupees (INR) unless otherwise specified
• GST (Goods and Services Tax) will be added to your invoice as applicable under Indian law

5.2 Payment Methods

• We accept credit cards, debit cards, bank transfers, and UPI payments
• Payments are processed through secure payment gateways
• You represent that payment information is accurate and authorized
• Payment processing is subject to the payment processor's terms

5.3 Refund Policy

• Refunds are not available for prepaid subscription fees unless mandated by applicable law
• In case of service failures on our part, we may offer service credits
• Refund requests must be submitted within 30 days of charge
• Chargebacks and unauthorized disputes will result in account termination

5.4 Price Changes

We reserve the right to change prices, with notice provided to you via email. Continued use of our Services after price increases constitutes acceptance.

6. License and Use Rights

6.1 Limited License

We grant you a non-exclusive, non-transferable, revocable license to use our Services for your legitimate business purposes. This license does not include the right to:

• Modify, translate, or create derivative works
• Reverse engineer, decompile, or attempt to derive source code
• Remove proprietary notices or labels
• Use our Services for commercial purposes beyond your own business
• Resell, sublicense, or transfer access to third parties
• Violate any patents, copyrights, trademarks, or intellectual property rights

6.2 Restrictions

You agree not to:

• Use our Services for illegal purposes or to violate any laws
• Harass, threaten, defame, or discriminate against any person
• Transmit malware, viruses, or harmful code
• Attempt to gain unauthorized access or conduct DDoS attacks
• Scrape, crawl, or extract data in violation of our policies
• Use automated tools to access our Services without permission
• Engage in fraudulent transactions or chargebacks
• Violate the rights of others or our intellectual property rights

7. Ownership of Data

7.1 Your Store Data

You retain all ownership and rights to your Store Data (products, customers, transactions, inventory). You grant us a limited license to access, store, process, and display your Store Data solely to provide and improve our Services.

7.2 Our Intellectual Property

All software, content, logos, trademarks, designs, and materials on our Services are our exclusive property or licensed to us. You may not use them without explicit written permission.

8. Service Availability and Maintenance

8.1 Uptime and Availability

We aim to maintain 99% uptime for our Services but do not guarantee uninterrupted availability. Service interruptions may occur for maintenance, updates, or factors beyond our control.

8.2 Scheduled Maintenance

We may perform scheduled maintenance with advance notice to you. We will endeavor to minimize disruption, typically scheduling maintenance during off-business hours.

8.3 Emergency Maintenance

We may perform emergency maintenance without advance notice to address security issues, critical bugs, or service failures.

9. Service Limitations and Disclaimers

9.2 No Guarantee of Results

We do not guarantee that our Services will meet your specific requirements, be error-free, or produce specific business results. Use of our Services is at your own risk.

9.3 Third-Party Services

Our Services may integrate with third-party services (payment processors, cloud storage, analytics). We are not responsible for third-party service failures, data loss, or violations of their terms. Use of third-party services is at your own risk.

10. Limitation of Liability

10.2 Excluded Damages

In no event shall we be liable for indirect, incidental, consequential, special, or punitive damages including loss of profits, data, business opportunity, or goodwill, even if advised of such damages' possibility.

10.3 Indemnification

You indemnify and hold us harmless from any claims, damages, or costs arising from:

• Your use of our Services
• Your violation of these Terms or applicable laws
• Your infringement of others' rights
• Your Store Data or business practices
• Unauthorized access to your account due to your negligence

11. Data and Backup

11.1 Regular Backups

We maintain automated backups of your Store Data, typically updated daily. However, backup systems can fail.

11.2 Your Responsibility for Backups

You are responsible for maintaining your own independent backups of critical data. We are not liable for data loss due to backup failures, human error, malware, or circumstances beyond our control.

11.3 Data Retention on Termination

Upon account termination, we retain your data for 90 days to permit recovery. After 90 days, data is deleted and cannot be recovered.

12. GST Compliance and Invoicing

As a GST-applicable business, all invoices will include applicable GST as per Indian law. You are responsible for maintaining GST compliance in your business operations. Our invoicing features help generate GST-compliant bills, but you remain responsible for accuracy and legal compliance.

13. Termination

13.1 Termination by You

You can terminate your account at any time by requesting account deletion through your dashboard or contacting support. No refunds are issued for prepaid fees unless required by law.

13.2 Termination by Us

We may suspend or terminate your account if you:

• Violate these Terms or applicable laws
• Engage in fraudulent, abusive, or threatening behavior
• Have unpaid invoices beyond 30 days overdue
• Use our Services to infringe others' rights
• Exceed acceptable use policies or resource limits

13.3 Effects of Termination

Upon termination, your access to our Services ends, your Store Data access is revoked, and outstanding payments remain due.

14. Dispute Resolution

14.1 Informal Resolution

If a dispute arises, contact us at support@mypocketpos.in to seek informal resolution.

14.2 Governing Law

These Terms are governed by the laws of India, specifically the laws of Karnataka state, without regard to conflicts of law principles.

14.3 Arbitration

Any dispute shall be resolved through binding arbitration under the Arbitration and Conciliation Act, 1996, before a single arbitrator in Bengaluru, India. Each party bears its own costs unless the arbitrator determines otherwise.

15. Prohibited Transactions

You agree not to use Pocket POS for:

• Money laundering or terrorist financing
• Sanctions evasion or illegal trade
• Sale of illegal substances or contraband
• Fraudulent or deceptive transactions
• Sale of stolen goods or counterfeit products
• Transactions that violate any applicable laws

16. Audit and Compliance

We may audit your use of our Services to ensure compliance with these Terms. You agree to cooperate with reasonable audit requests and provide necessary information to verify compliance.

17. Modifications to Services

We reserve the right to modify, discontinue, or change any feature of our Services at any time with or without notice. We are not liable for any modification, suspension, or discontinuation of Services.

18. Entire Agreement

These Terms, along with our Privacy Policy, constitute the entire agreement between you and us. Any prior agreements, understandings, or representations are superseded by these Terms.

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